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Streamyx replies..

*disclaimer: Long post – don’t bitch*

This post should come earlier, but I wanted to complete the t/shooting required first before posting this. Eventually, the Streamyx people actually replied my email, but requesting me to perform additional t/shooting which I haven’t completed earlier.

< start of Streamyx email>
Thank you for your feedback. Our automated feedback system has forwarded to us for our attention and reply. Firstly, we would like to apologise for the late reply.
With regards to your Streamyx connection issue, we would like to advise you to proceed with some basic troubleshooting, in order for us to streamline the issue that you are facing currently.

1) Bypass splitter/micro filter/fax machine/lightning protector.

2) Stand alone connection, from wall socket to modem (No parallel line).

3) Flush DNS
a) For Win 98/ME:
- Click ‘Start’ button, go to run
- Type ‘winipcfg’ and then click ‘OK’
- Select your network card name from the adapter drop-down menu.
- Click on ‘Release’ button
- The IP address should display 0.0.0.0. Then click ‘Renew All’
- Click ‘OK’ to close the window

b) For Win XP/2000
- Click on Start button, go to run
- Type ‘command’, click ‘OK’
- Type in ‘ipconfig/flushdns’, then press ‘Enter’
- Make sure the result is ‘Successfully flushed the DNS Resolver cache’
- Type ‘exit’ and press ‘Enter’ to close the window screen

4) Switch off the modem, unplug/re-plug all cables, wait for 5 to 10 minutes before switching on the modem.

5) Create new dialer and configure DNS (Domain Name Server)
- (Preferred DNS Server: 202.188.0.133/Alternate DNS Server: 202.188.1.5).

6) Reboot computer and the modem.

7) Do a bandwidth test from our website as follows:
(http://202.188.95.52:8080/speedometer/)
However, if the result is below 70% of the required speed, please reply us by attaching the result in kbits.
< end of Streamyx email>

Here’s what my reply to them:

< start of my email>
Thank you for replying. Here’s my feedback after I’ve run all the tests.

1. I’ve created a direct connection from my phone line (wall) to the
modem, flushed the DNS, switched off and rebooted my modem and created a
new dialer and keyed in the DNS – refer to attachment
(streamyx-test-dns.gif).

2. After restarting the computer and modem, I went to
http://219.93.175.242:8080/speedometer/ to test out my connection. I
made sure to run the tests 3 times to get the average speed. Please note
that all the 3 tests were run using the GW1 – GW Brickfields FTP server.

Test 1: Download 529.28 kbps, upload 322.08 kbps (attachment:
streamyx-test-1.gif)

Test 2: Download 529.84 kbps, upload 394.4 kbps (attachment:
streamyx-test-2.gif)

Test 3: Download 529.84 kbps, upload 397.2 kbps (attachment:
streamyx-test-3.gif)

Average: Download 529.65 kbps (about 51.72% of 1024kbps/1mbps), upload
371.23 kbps (about 72.51% of 512kbps)

Just to make sure, I went to my modem console (typed 192.168.1.1) and I
got 640kbps download and 512kbps upload. (attachment:
streamyx-test-modem.gif)

Please get this resolved ASAP. Thanks.
< end of my email>

Let’s see what reply the Streamyx people gonna give this time

Posted in: General

This entry was posted on Monday, February 5th, 2007 at 6:04 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.