Another chance
I have decided to give Streamyx another chance. I called up their technical support to report about my no-connection problem, and 30 minutes later i was informed that they’ll dispatch a technician to look at my exchange port and would give me a call by today.
It’s pretty easy though – i informed them of the troubleshootings that I’ve done (which, I actually did), they escalate to their Level 2 for remote port reset – and when they failed – they create a case and informed that they’ll get the technicians to check up on the exchange port at my end.
Maybe they are not that bad after all. Nope – i can’t be soft – probably the fact that I’m still being transferred around in TMNet (like i’m in some sort of a transfer tank) somehow make me sick. But at least they try to speak to you more gently, and they did sound helpful. Let’s see how this goes.
This entry was posted on Tuesday, August 21st, 2007 at 12:20 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
ashotiwoth.info » They deserved another chance? August 23rd, 2007 at 10:32 am
[...] actually giving Streamyx a chance to redeem themselves, and actually chronicling my encounter with them. From what I got now, they [...]